22 Jun
Uncategorized

The Importance of Customer Feedback for Highland Dental Lab in Dallas, Texas: Improving Services to Meet Clients Needs.

Highland Dental Lab is committed to providing high-quality dental restorations to dentists in Dallas, Texas, and the surrounding areas. In order to maintain this level of quality, we understand the importance of receiving customer feedback. In this blog post, we will discuss how customer feedback helps Highland Dental Lab improve our services and meet the needs of our clients in Dallas, Texas.

Why is Customer Feedback Important?

At Highland Dental Lab, we believe that customer feedback is crucial for our success. By listening to our clients’ feedback, we can identify areas that need improvement, and make changes to better serve their needs. Additionally, customer feedback helps us understand what our clients value the most, and what areas of our services are most important to them.

How Highland Dental Lab Collects Customer Feedback

There are several ways that Highland Dental Lab collects customer feedback. First, we regularly communicate with our clients to ensure that their needs are being met. We also conduct surveys and ask for feedback through our website and social media channels. This allows our clients to provide their feedback anonymously if they prefer.

How Highland Dental Lab Uses Customer Feedback

At Highland Dental Lab, we use customer feedback to continuously improve our services. When we receive feedback, we analyze it and identify areas that need improvement. We then make changes to our processes, equipment, and procedures to better serve our clients. By doing this, we can ensure that we are meeting the needs of our clients in Dallas, Texas and providing them with the highest quality dental restorations.

Recent Reviews From Our Clients

“I have stuck with Highland Dental Lab for over 11 years for good reason. Their work is artistic and accurate, and their service is second to none. Highland is always there when I need them, ready to offer suggestions or solutions. We consider their technical team to be partners in our practice. They have taught me many things, one being that you are only as good as your ceramists.”

Dr.Davidson

“Since switching to Highland Dental Laboratory, my chair time has been reduced dramatically. The free pick-up and delivery on every case saves time and money, and the service and communication we receive from Highland is outstanding.  Our dedicated CDT is extremely knowledgeable and helpful, and seems to genuinely appreciate our business. This is a refreshing change from the large commercial lab we used before.”

Dr. Kozlow

“I have been working with Jason and the talented team at Highland Dental Laboratory since 2006. Highland has been an invaluable resource and a huge support for my practice. Artistry, accuracy, and accountability are critical in a lab and Highland’s integrity flows through every aspect of their business. I highly recommend Highland Dental Lab to my colleagues.”

Dr. Skulman

At Highland Dental Lab, we understand the importance of customer feedback. By listening to our clients and making changes based on their feedback, we can continuously improve our services and provide the highest quality dental restorations to dentists in Dallas, Texas. We are committed to meeting the needs of our clients and providing them with exceptional service, and customer feedback is a key component in achieving this goal.

22 Jun
Uncategorized

Highland Dental Lab’s Expert Tech Support in Dallas, Texas: Ensuring Seamless Dental Restoration Services

Highland Dental Lab, based in Dallas, Texas, is a leading provider of dental restorations for patients and dentists across the country. One of the key factors that sets Highland Dental Lab apart is our exceptional tech support team. In this blog post, we’ll explore Highland Dental Lab’s tech support capabilities and how we ensure that our customers always receive the highest level of support.

Highland Dental Lab’s tech support team is made of experienced and knowledgeable professionals who understand the complexities of dental restorations. We work closely with dentists and dental offices to ensure that their needs are met, and any issues are resolved quickly and efficiently. The team is available to assist with a wide range of technical issues, including software, hardware, and equipment problems.

One of the key advantages of working with Highland Dental Lab is our commitment to using the latest technology and equipment in our lab. This not only helps to ensure that our restorations are of the highest quality but also ensures that the tech support team has a deep understanding of the latest technology and equipment. This allows us to provide expert advice and support to their customers, helping them to solve any issues they may encounter.

Highland Dental Lab’s tech support team is also dedicated to providing exceptional customer service. We understand that any downtime or technical issue can have a significant impact on a dental office’s ability to provide patient care. As a result, we work diligently to resolve any issues as quickly as possible, often providing same-day or next-day support.

In addition to our technical expertise, Highland Dental Lab’s tech support team is also skilled at providing training and education to dental offices and our staff. This includes training on new equipment and software, as well as best practices for using and maintaining equipment. This helps to ensure that dental offices are able to get the most out of our equipment and that our staff is trained to use it effectively.

Finally, Highland Dental Lab’s tech support team is committed to staying up-to-date with the latest developments in the dental industry. This includes staying informed about changes in regulations, new technologies, and emerging trends. This allows us to provide our customers with the most up-to-date advice and support, ensuring that we are always ahead of the curve.

22 Jun
Uncategorized

Achieving Perfect Shade Matching for Natural-Looking Restorations in Dallas, Texas

Highland Dental Lab, located in Dallas, Texas, is a state-of-the-art dental laboratory that provides a wide range of dental restorations to dentists and their patients. One of the key services we offer is shade matching, a crucial component of creating natural-looking restorations. In this blog post, we’ll take a closer look at Highland Dental Lab’s shade matching capabilities and how we ensure our restorations blend seamlessly with a patient’s natural teeth.

Shade matching is the process of selecting the appropriate color and hue of a dental restoration to match the patient’s natural teeth. This is an essential component of creating a natural-looking restoration that blends seamlessly with the surrounding teeth. Highland Dental Lab uses the latest technology and techniques to ensure a precise shade match for every restoration.

One of the key tools Highland Dental Lab uses for shade matching is a spectrophotometer. This device measures the color of a patient’s natural teeth and helps to determine the exact shade needed for the restoration. The spectrophotometer provides a highly accurate measurement of the color, allowing the lab to create a restoration that blends seamlessly with the surrounding teeth.

Highland Dental Lab also employs a team of experienced technicians who have an eye for detail and a keen sense of color. They carefully evaluate the patient’s natural teeth and work to create a restoration that matches the unique characteristics of each tooth. They take into account factors such as translucency, opacity, and surface texture to create a restoration that looks and feels like a natural tooth.

In addition to these tools and techniques, Highland Dental Lab uses high-quality materials to create their restorations. We use materials that are durable, long-lasting, and designed to mimic the natural appearance of teeth. This ensures that our restorations not only match the patient’s natural teeth but also function and perform like natural teeth.

Lastly, Highland Dental Lab also offers customization options for shade matching, such as layering techniques that can create a more natural-looking restoration. Our experienced technicians can work with dentists and patients to create a restoration that not only matches the natural teeth but also enhances the overall appearance of the patient’s smile.

With our use of state-of-the-art technology, experienced technicians, and high-quality materials, we can create restorations that blend seamlessly with a patient’s natural teeth. Contact Highland Dental Lab today to learn more about shade matching capabilities and how we can help you achieve a natural-looking, beautiful smile.

Highland-Dental-Lab-Dallas-Texas-Digital-Scanning
22 Jun
Uncategorized

Improving Accuracy and Comfort in Dental Restorations in Dallas, Texas

Highland Dental Lab is a premier dental laboratory located in Dallas, Texas, that is dedicated to using the latest technology and techniques to provide the best possible dental restorations for their clients. One of the key technologies they utilize is digital scanning, which has revolutionized the way dental restorations are created. In this blog post, we’ll take a closer look at Highland Dental Lab’s digital scanning capabilities and the benefits they offer to patients.

Digital scanning is a process that uses a handheld wand to capture a 3D image of a patient’s teeth and gums. The wand takes multiple images from different angles, which are then combined to create a highly accurate digital model of the patient’s mouth. This digital model can be used to create a range of dental restorations, including crowns, bridges, dentures, and implants.

Highland Dental Lab uses state-of-the-art digital scanners to capture these images, ensuring a high level of accuracy and precision. This technology allows the lab to create restorations that fit perfectly, ensuring optimal function and comfort for the patient.

One of the key advantages of digital scanning is that it is a non-invasive process that is much more comfortable for patients than traditional impressions. Traditional impressions involve using a putty-like material to create a mold of the patient’s teeth and gums, which can be messy and uncomfortable. Digital scanning eliminates the need for these messy impressions, making the process much more pleasant for patients.

Another advantage of digital scanning is that it allows for faster turnaround times. Traditional impressions need to be sent to the lab to create a physical model, which can take several days or even weeks. With digital scanning, the digital model can be sent to the lab immediately, allowing for faster production times and quicker delivery of the final restoration.

Digital scanning also allows for greater accuracy and precision. The digital model can be viewed in real-time, allowing the lab to make adjustments and ensure a perfect fit before the final restoration is created. This can help to reduce the need for adjustments after the restoration is delivered, saving patients time and reducing the risk of complications.

Lastly, Highland Dental Lab’s use of digital scanning technology is just one of the ways they are leading the way in dental restoration. 

Contact Us today to learn more about our digital scanning capabilities and how they can help you achieve a healthy and beautiful smile.

Highland Dental Laboratory 4620 Sunbelt Dr, Suite 203 Addison, TX 75001 Office: 214-559-2292 Fax: 214-559-2697 https://hdlaboratory.com/

05 May
Uncategorized

Highland Dental Lab’s Expert Tech Support in Dallas, Texas

Highland Dental Lab, based in Dallas, Texas, is a leading provider of dental restorations for patients and dentists across the country. One of the key factors that sets Highland Dental Lab apart is our exceptional tech support team. In this blog post, we’ll explore Highland Dental Lab’s tech support capabilities and how we ensure that our customers always receive the highest level of support.

Highland Dental Lab’s tech support team is made of experienced and knowledgeable professionals who understand the complexities of dental restorations. We work closely with dentists and dental offices to ensure that their needs are met, and any issues are resolved quickly and efficiently. The team is available to assist with a wide range of technical issues, including software, hardware, and equipment problems.

One of the key advantages of working with Highland Dental Lab in Dallas Texas is our commitment to using the latest technology and equipment in our lab. This not only helps to ensure that our restorations are of the highest quality but also ensures that the tech support team has a deep understanding of the latest technology and equipment. This allows us to provide expert advice and support to their customers, helping them to solve any issues they may encounter.

Highland Dental Lab’s tech support team is also dedicated to providing exceptional customer service. We understand that any downtime or technical issue can have a significant impact on a dental office’s ability to provide patient care. As a result, we work diligently to resolve any issues as quickly as possible, often providing same-day or next-day support.

In addition to our technical expertise, Highland Dental Lab’s tech support team is also skilled at providing training and education to dental offices and our staff. This includes training on new equipment and software, as well as best practices for using and maintaining equipment. This helps to ensure that dental offices are able to get the most out of our equipment and that our staff is trained to use it effectively.

Finally, Highland Dental Lab’s tech support team is committed to staying up-to-date with the latest developments in the dental industry. This includes staying informed about changes in regulations, new technologies, and emerging trends. This allows us to provide our customers with the most up-to-date advice and support, ensuring that we are always ahead of the curve.

05 May
Uncategorized

Highland Dental Lab in Dallas Texas: The Advantages of Zirconia Dentures and Implants

ighland Dental Lab is a leading dental lab located in Dallas, Texas, that offers a range of high-quality restorations, including zirconia dentures and implants. In this blog post, we’ll take a closer look at Highland Dental Lab’s zirconia dentures and implants, and what makes them a superior option for patients.

Zirconia dentures are a type of removable prosthesis that are used to replace missing teeth. Unlike traditional acrylic dentures, which can be prone to breakage and wear over time, zirconia dentures are incredibly strong and durable, making them an excellent long-term solution for patients.

Highland Dental Lab’s zirconia dentures are custom-made using the latest CAD/CAM technology. This advanced technology ensures a precise and accurate fit, allowing for optimal function and comfort for the patient. Additionally, zirconia dentures are highly resistant to chipping and cracking, ensuring long-term durability and reliability.

One of the key advantages of Highland Dental Lab’s zirconia dentures is their aesthetic appeal. Zirconia has a translucent quality that mimics the natural appearance of teeth, making it an ideal material for dentures in the anterior region. The lab’s zirconia dentures are custom shaded to match the patient’s natural tooth color, ensuring a seamless and natural-looking result.

In addition to zirconia dentures, Highland Dental Lab also offers zirconia implants. Zirconia implants are a type of dental implant that are made from the same strong and durable material as zirconia dentures. Unlike traditional titanium implants, which can cause metal allergies in some patients, zirconia implants are biocompatible and do not cause any adverse reactions.

Highland Dental Lab’s zirconia implants are custom-made to fit each patient’s unique anatomy, ensuring a precise and accurate fit. The implants are placed into the jawbone, where they fuse with the bone over time to create a strong and stable foundation for a crown or bridge restoration.

One of the key advantages of zirconia implants is their aesthetic appeal. Unlike titanium implants, which can sometimes cause a grayish tint to show through the gums, zirconia implants have a white color that blends seamlessly with natural teeth. This makes them an ideal option for patients who want an implant that looks and feels natural.

Highland Dental Lab’s zirconia dentures and implants offer numerous benefits over traditional acrylic dentures and titanium implants. With their precise fit, natural-looking appearance, and biocompatibility, zirconia restorations offer superior function and aesthetics for patients. 

Contact Us today to learn more about their zirconia dentures and implants, and how we can help you achieve a healthy and beautiful smile.

26 Oct
Highland Blogs

How to Disinfect the Intraoral Scanner

Intraoral scanners offer significant advantages over traditional PVS/alginate impressions in that there are no contaminated materials to be poured, packaged and shipped.  Compared to a physical impression, digital scans are sent to your dental lab through contactless electronic delivery.

According to CDC classifications, most intraoral scanners are composed of non-critical and semi-critical surfaces.

The scanning unit (wand), cradle, touch screen, and base are Non-critical. 

Disposable sleeves or tips which cover the sensor, including any mirrors, are considered Semi-critical instruments.

To disinfect all parts of the intraoral scanner except for the sensor and tip, use a disinfectant that has been approved by the EPA and registered for use against Covid-19. Note that not all disinfectants are suitable for use as a cleaning agent. Non-critical surfaces should be cleaned before disinfectant is applied. https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 Disinfect your intraoral scanner with a soft gauze pad soaked in an approved disinfectant or a pre-moistened, disinfectant wipe. Always consult your owners manual for specific instructions on cleaning and sterilization.

The semi-critical surface on most intraoral scanners is the replaceable scanner tip which covers the sensor and comes into direct contact with the patient’s oral tissues. 

These disposable sleeves or tips should be removed after each patient.  Many can be reused after cleaning and sterilization.  Each manufacturer provides specific instructions for tip cleaning which can be found in the instruction manual. Generally, reusable tips should be inspected for scratches and other imperfections. Damaged tips should be discarded. 

All parts of the tips can then be cleaned in soapy water with a soft toothbrush and thoroughly dried with a lint free paper towel.  After cleaning, the tips can be disinfected through the use of an autoclave, or alternatively a high-level disinfectant that meets EPA criteria for Covid-19 disinfection. 

After disinfection, ensure that mirrors or glass parts are free of streaks or other marks. A Cotton swab can be used to remove marks from the mirror. Some tips have mirrors that can be removed and replaced.

Contact Highland Dental Lab in Addison, Texas for more information. Call 214-559-2292

Dental Lab in Dallas Texas
16 Sep
Highland Blogs

Demanding the best from your dental lab

When working with a dental laboratory, it is important to choose a partner that lives up to the high demands that are required. A dental lab partner needs to be aware of all the various applicable laws and standards, and manufacture the dental restoration accordingly.  No matter the circumstances, choosing the right lab to work with you and your practice is an important decision.

A recent study shows the top 4 reasons dentists switch labs are: Inconsistent quality, high prices, slow turnaround and poor communication.  Because there are no set regulations, many dental labs do the bare minimum to turn a profit. Some labs don’t keep up with current trends and the latest technology. Larger labs often have difficulties maintaining good relationships with their customers, treating them as numbers in a vast sea of other dentists.

Great dental labs recognize the importance of each customer and strive to become an integral part of a mutually beneficial working relationship with the dentists they serve. A sign of an excellent dental lab is transparency. You should be able to take a tour of your dental lab and see the conditions they maintain. 

Your Practice is Our Priority 

Highland Dental Laboratory – Serving Texas area dentists since 2006, Highland Dental Laboratory is a full service lab known for its superior products, exceptional service and competitive pricing. At Highland, we understand that our business succeeds only when your practice succeeds. That’s why we’re dedicated to helping you deliver high-quality custom-crafted restorations at a reasonable price, delivered on time, every time. At Highland Dental Laboratory, we would love to serve you. We hope you take a look at your current lab to make sure they really are meeting your needs and providing you with the level of quality, consistency and professional service you deserve.

 

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